Something Is Wrong With Amazon
At least based on the most recent quarterly earnings report, Amazon appears to be doing fine. People are buying more goods through Prime, the company’s digital advertising business contains plenty of promise, and AWS has no obvious flaws. However, a few things about Amazon have turned unsettling to me. Amazon’s retail customer service has become downright atrocious while its Alexa ecosystem of devices is proving to be more of a hindrance than asset when thinking of where computing is headed. Risk factors such as these represent a threat to Amazon’s grip on consumers that management needs to address.
Become a member today to continue reading. Already a member? Sign in and read the full essay here.
Payment is processed by Memberful and secured by Stripe. Apple Pay and other mobile payment options are accepted. Special bundle pricing is available for Above Avalon members.
Member Privileges and Benefits
Receive Exclusive Essays. The cornerstone of an Inside Orchard subscription is access to Neil’s weekly essays on the latest developments in the technology industry. Weekly essays are ~1,000 words and sent via email. Essays revolve around the following topics: technology industry analysis, business model analysis, technology’s impact on societal and consumer trends. Create a free profile to read a few sample essays.
Access Exclusive Private Podcast. Listen to Inside Orchard essays via an exclusive private podcast. After becoming a member, all previously-published podcast episodes become available in your favorite podcast player. Podcast episodes never become available to the public.
Inside Orchard Support. Play an active role in supporting Inside Orchard as an independent source of analysis and perspective. Inside Orchard is 100% supported by its subscribers.