Something Is Wrong With Amazon

 
 

At least based on the most recent quarterly earnings report, Amazon appears to be doing fine. People are buying more goods through Prime, the company’s digital advertising business contains plenty of promise, and AWS has no obvious flaws. However, a few things about Amazon have turned unsettling to me. Amazon’s retail customer service has become downright atrocious while its Alexa ecosystem of devices is proving to be more of a hindrance than asset when thinking of where computing is headed. Risk factors such as these represent a threat to Amazon’s grip on consumers that management needs to address. 


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